Customer Advisor in Greece

Details:

A global company. Its product categories consist of: skin care, makeup, body care, hair care and fragrances. It is one of the oldest cosmetic companies in the world. The project is having 3 channels of support: Phone, Email and Chat.

Responsibilities:

- Management of incoming calls, chats, and emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies

Requirements

- Native or near-native proficiency in required languages (French, German, Italian, Spanish, and English).
- Strong command of the English language.
- Proficient in phone contact handling with strong active listening skills.
- Customer-oriented and capable of adapting to and responding to different types of personalities.
- Excellent communication skills.
- Ability to multitask, prioritize, and effectively manage time.

Language skills (production language + English level):

Native accent

Schedule:

Customer service : Monday-Friday 10:00 -19:00

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

Training plus nesting and practice periods are delivered from office
WFH possible if tech requirements are fulfilled, performance etc. (to be discussed)
• WFH is temporarily approved in a rotation plan (1 week from office out of 4) meaning that at any given time the client could ask us to return to the office and the expectations should be set accordingly.
• WFH is temporarily approved meaning that at any given time due to productivity or any other reason advisor can be asked to return to the office
• WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed as per WH requirements

Training (duration + language spoken):

2 weeks