Customer Advisor in Athens

Details:

Multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Internet based enterprise that sells many goods either directly or as the middleman between other retailers and the customers.

Responsibilities:

'• Management of incoming calls and chat
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Requirements

• Computer literacy
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum High School diploma.

Language skills (production language + English level):

Native / near native in German language
English : B1

Part time:

PT possible (4h, 5h, 6h, 7h)but needs to be flexible in production hours & days
PT starts after Full Time training

Working conditions (On site / Hybrid / Remote):

Hybrid contract for candidate based in Athens
Fully remote is also applicable if WFH requirements are met for candidates based outside Athens

Training (duration + language spoken):

2 weeks in German

Bonus:

10% monthly performance bonus