Customer Advisor in Greece

Details:

Customer support and sales (cross sales- up sales) - Sales orientation is really important and required / Full WFH / Training (2,5 Weeks) / Channels supported: ES-IT-NL-CZ/SK-PL-PT-GR (Voice, webchat)

Responsibilities:

• Management of incoming calls and email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Native / near native in languages required
• Good command in English
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
Sales experience with ability to generate revenue with sales and upsell during interactions

Language skills (production language + English level):

Native accent

Schedule:

Greek: Monday-Friday 8h-18h, Saturday 9h-17h
Italian: Monday-Friday 10h-22h, Saturday 10h-18h
Polish: Monday-Friday 9h-19h, Saturday 10h-18h
Portuguese: Monday-Friday 10h-20h
Czech/Slovak: Monday-Friday 9h-19h
Dutch: Monday-Friday 9h-22h

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

Training : FIM of 2.5 weeks at the office + plus Nesting period (3 weeks) at the office

• Following nesting period, WFH is temporarily approved meaning that at any given time the client could ask us to return to the office and the expectations should be set accordingly.
• WFH is temporarily approved meaning that at any given time due to productivity or any other reason advisor can be asked to return to the office
• WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed as per WH requirements (8 MBPS download, 4 MBPS upload)

Training (duration + language spoken):

Monday to Friday (12 days in English) + Academy (Nesting) is 3 weeks