B2B Customer Care Payments Advisor – Premium Customer Experience to B2B in Greece

Details:

Payment Terminals & Acquiring Customer Support

Responsibilities:

• Handling transactions and payment inquiries (refunds, manual charges, locating payments,..)
• Onboarding of new customers (B2B)
• Updating the merchants' information in our Data Base

Requirements

• Native or near native C2 of the required language
• English C1
• Proficient in MS Office
• Analytical mind to deal with complex financial inquiries
• Excellent communication skills oral and written
• Team-Player
• Strong PC handling skills and comfortable with multiple software usage
• Fast understanding and an ease of working with numbers and data
• Problem solving skills
• Good communication skills
• Multitasker & target oriented

Language skills (production language + English level):

Native or near native C2 of the required language
English C1

Schedule:

2 shifts:
9:00-17:00 Monday to Friday
10:30-18:30 Monday to Friday

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

On site

Training (duration + language spoken):

3 weeks + 2 Nesting Weeks with 50% productivity expected