Customer Advisor in Greece

Details:

Financial services company, is a online payment institution for freelancers and SMEs.

Responsibilities:

• Management of incoming calls and email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Native / near native in languages required (French,German,Italian and Spanish)
• good command in English
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Language skills (production language + English level):

Native accent

Schedule:

Italian : Monday-Sunday 8h-20h
German : Monday-Friday 9h-20h Saturday & Sunday from 10h-18h
Spanish: Monday-Friday 9h-20h Saturday & Sunday from 10h-18h
French: 6am - 10 pm Monday to Sunday

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

Training in-house plus nesting and practice periods,
WFH possible if the requirements are fulfilled, performance etc. (to be discussed)

• WFH is temporarily approved meaning that at any given time the client could ask us to return to the office and the expectations should be set accordingly.
• WFH is temporarily approved meaning that at any given time due to productivity or any other reason advisor can be asked to return to the office
• WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed as per WH requirements

Training (duration + language spoken):

2 weeks