Customer Advisor in Greece

Details:

A European company in Berlin that doesn’t have physical presence in any country and all the support is provided online via 3 different channels: chats, emails, and inbound calls. All operations here in WH are B2C.

Responsibilities:

• Management of incoming calls, chats and emails,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Native / near native in languages required (French,German,Italian,Spanish and English)
• Good command in English
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Language skills (production language + English level):

Native accent

Schedule:

Customer service : Monday-Sunday 8:00 -00:00

IVR Team : Monday-Sunday 08:00 -00:00

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

Training in-house plus nesting and practice periods OR full remote possible, but depending on the agreement for the recruitment wave
WFH possible if tech requirements are fulfilled, performance etc. (to be discussed)

• WFH is temporarily approved meaning that at any given time the client could ask us to return to the office and the expectations should be set accordingly.
• WFH is temporarily approved meaning that at any given time due to productivity or any other reason advisor can be asked to return to the office
• WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed as per WH requirements
• For Germans only: Hiring can be done from anywhere in Greece

Training (duration + language spoken):

3 weeks