Sales Advisor in Greece

Details:

To deliver timely, accurate and professional customer service via phone, email, chat and back office. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

• Management of incoming calls and email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Native / near native in languages required (French,German,Italian and Spanish)
• good command in English.
* Passion about reading books, audio books, literature...
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Language skills (production language + English level):

Native accent, English B1 level is required for all markets

Schedule:

French : 07:00 - 00:00 (7/7)
Italian : 10:00 - 21:00 ( 7/7)
Spanish : 10:00 - 21:00 ( 7/7)
German : 07:00 - 01:00 ( 7/7)

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

Full WFS

Training (duration + language spoken):

2 weeks  9:00 - 17:00