Sales Advisor in Greece

Responsibilities:

• Management-of-incoming-calls,-chats,-messages-and-emails
• Identify-and-assess-customers’-needs-to-achieve-satisfaction
• Build-sustainable-relationships-of-trust-through-open-and-interactive-communication
• Provide-accurate,-valid-and-complete-information-by-using-the-right-methods/tools
• Meet-personal/customer-service-team-targets-and-case-handling-quotas
• Keep-records-of-customer-interactions,-process-customer-accounts-and-file-documents
• Follow-communication-procedures,-guidelines-and-policies-

Requirements

• Native-/-near-native-in-languages-required-(German,-Dutch-and-Greek)
• good-command-in-English
• Strong-phone-contact-handling-skills-and-active-listening
• Customer-orientation-and-ability-to-adapt/respond-to-different-types-of-characters
• Excellent-communication-skills
• Ability-to-multi-task,-prioritize,-and-manage-time-effectively.

Language skills (production language + English level):

• Bi-lingual profiles
• Native to Near-Native-written-and-spoken-in-all-language

Schedule:

France: Mon to Fri, 09:00 to 17:30 CET (one single shift incl. 30min unpaid break)
Netherlands: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
Spain: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
Portugal:Mon to Fri, 08:30 – 17:30 CET (shift rotation)

Part Time:

N/A

Working conditions (On site / Hybrid / Remote):

• Work from Office, only
• Training conducted in-house and in presence, only

Training (duration + language spoken):

• Depends on the Role
• [March 2023] Wave 1: 5 weeks of on-site training for blended profiles of "Sales & Consulting" and "Order Support"
• [April 2023] Wave 2: 5 weeks of on-site training for blended profiles of "Sales & Consulting" and "Order Support"
• [TBD] Wave 3: TBD